Review Detail
Replica Stores
A
admin
April 22, 2022
569
(Updated: November 30, -1)
Overall rating
1.5
Service
1.5
Pricing
2.0
Quality
1.5
Delivery
1.0
Customer Support & Ordering Process
ordering process: issues with credit card payments. the store apparently accepts only master cards, even though it shows various options of payments.
customer service: cold communication, delayed responses, not able to solve issues professionally
customer service: cold communication, delayed responses, not able to solve issues professionally
Delivery (T/A) & Packaging
received the order fast
package unsecured enough: got the watch cracked
package unsecured enough: got the watch cracked
Products Ordered
Tag Heuer Monaco White Dial 38MM CAW211C.FC6241
Product Quality
received it completely cracked. the sapphire glass was not only scratched but cracked, literally. significant scratches on the steel surface. I have no idea of what could have happened to this watch during the shipping to get cracked at such an extent
Review
the cracked watch is not the biggest problem. I thought we could manage the situation peacefully and decently, as I had with other stores previously. With other stores, I had millions of apologies and watch exchanges. with this one, the seller would just blame the shipping company, the only solution I got from the seller was that he could offer me another watch with a 30% discount to solve the issue. remained astonished by the offer.
I don't recommend this store. unfortunately, it lacks a clear policy protecting the customer from such situations
I don't recommend this store. unfortunately, it lacks a clear policy protecting the customer from such situations
Do you recommend this supplier?
No, I do not!
