How much time do you spend on a replica watch website before placing an order? 15 minutes? Half an hour? Well, in fact, it should take longer if you want to make things right. It’s not enough just to look at the pictures and see the prices. It’s necessary to notice the quality of the watches, the refund, and warranty policies, and even to compare the store with a couple of other stores.
Why is that important?
Because you see the price difference. In addition, you see which store offers you more discounts, sales, and gifts. Moreover, you can detect potential threats when a site is trying to sell you poor-quality watches for an exaggerated price. By such means, you protect yourself against a potential loss of money. None of us wants to lose our money on low-quality goods.
I want to stop on the swissmade.sr online store. It proposes replica watches of Swiss quality, as deduced from the name. Let’s break it down so that potential customers can conclude whether it is a reliable source or not.
The homepage of the store is pretty extended. This means that there seems to be a lot of content on it. The main color of the homepage is black. The main background is black, and the main banner is black. There are some orange segments with informational content. Not the best color combination, from my point of view. It looks a little hard, severe, and complicated. In addition to the full picture, the listing of the watches includes diverse backgrounds. Some watches are taken into someone’s hands, others are placed on a piece of fabric. As a result, because of the different tones and shades of the background, the visual feeling is even heavier.
The final conclusion over the interface is that the vendor has over-striven in the design. He probably wanted to compress as much information as possible. As a result, it looks like “too much”.
Well, the visual appearance is the strong side of the store. Let’s see what about the watch collections. From the first moment, we can realize that the store provides not only Rolex but other brands as well. According to the homepage, we can find some collections of Omega, Cartier, IWC, and Breitling. Therefore, it is clear that people looking for the most popular brands can take a look at this store. Even though the number of brands is not huge, the store proposes the most demanded ones. If we pick any other collection and click on it, the listing of watches appears to give the possibility to look at them closer.
At this very moment, we see on the left side that there are other brands avail be as well. Hublot, Tudor, Panerai, U-Boat, Tag Heuer, Audemars Piguet, Bell&Ross-they are all present for selection. In case you want to explore them, you won’t find them on the front page of the site. You have to go to one of the main brands and click them. A little bit unintuitive, in my opinion.
Rolex segment includes 12 collections. The Omega proposes 5 collections. Carrie comes with 10 collections in stock. I have to admit that this store is one of the richest regarding the Cartier collections. Other stores usually propose up to 6 collections. In contrast, here we have 10 of them. The IWC proposes 6 collections of watches. The Breitling segment is the poorest one. The stock includes timepieces of different collections in a listing of 3 pages.
My conclusion over watch collections
Unfortunately, I didn’t understand at first sight that the store includes so many brands. I had to search between pages. Even though it is unintuitive at all, the watch collection from this site is pretty amazing and full of diverse models. There is a high chance to find something that can suit every customer.
Refund and return policy
The vendor accepts the return of watches, in case customers are not satisfied with the product. It is necessary to claim the refund within 7 days of the arrival. The customers should keep in mind that the watch is to be returned in the original packaging, unused and undamaged. The watches will be returned using a registered and insured postal service such as USPS or FedEx.
The vendor does not accept liability for loss of products during return transit. Any potential losses are the responsibility of the customer who sent the package. An important aspect is that the dealer reserves the right to refuse a full refund if the watches are in a condition that prevents resale at the full item price.
In addition, the store will refund the watch cost using the customer’s original method of payment within 14 days of receiving the returned item. The customer is fully responsible for the complete process of shipping the returned item to the vendor.
An important issue to take into consideration is that extra gold or extra platinum orders are considered custom orders. Therefore, these are non-refundable. In such cases, the customer can request exchanges for custom orders under certain circumstances.
The vendor assures that all items are packaged accurately. However, the watches in transit can sometimes be damaged and arrive in unsatisfactory condition. In such circumstances, the customer has to take a photo of the damaged item and return it to the store Returns Department. After being inspected, the store replaces the item free of charge. If a client requests a refund in such a circumstance, he will receive it within 14 days. In these circumstances, the dealer will pay the customer the cost of the return postage to an upper limit of $15.00.
Once your return is received and inspected by the vendor, the customer will receive an email notifying him that the vendor received the item.
If the customer is approved, then his refund will be processed, and a credit will automatically be applied to his credit card or original method of payment, within a certain amount of days. On rare occasions, there can be delays with the refund. In such cases, customers are suggested to make sure that the bank isn’t the main cause of the delay. If not, they are recommended to get in contact with the vendor once again, via email.
An important moment to consider: the refund is only possible for the regular price watches. Those that are on sale are not eligible for the refund program. The shipping costs are not refundable.
Generally speaking, the prices are disputable for every customer in particular. This is because some can say that $ 200 for a replica is expensive, while others believe that $200 is as cheap as possible. This is why I will only bring some examples of prices and you will make your own assumptions.
A Rolex Datejust II 41 mm Black Dial is $742. It comes with an automatic movement and a 316L stainless steel case. The bezel features an 18K Yellow Gold and plated solid 316L stainless steel fluted bezel. The bracelet comes with 18K Yellow Gold plated middle links.
A Rolex Submariner Black Ceramic VRF SS is 705 $. The same automatic movement and the same 316L stainless steel case and bracelet.
None of the models come with the specification about their waterproof capacity. In my humble opinion, these prices are a little higher than the traditional Swiss-made watches. At least, it would be great if the store would offer some discounts on the basic price to stay competitive. But, the vendor decided to go another way from the loyalty point of view.
As mentioned before, the store has a special offer for those who order “Today”. All customers selecting a watch receive a free advanced watch box set and papers. Moreover, they get fast free shipping. I can’t tell if any country is eligible for the promotional free shipping since such data is not available in the store.
Customer support service
Unlike other online stores, this one does not have an instant chat to communicate with a customer care representative. This means that if you want to find out something right away, the only way is to write an email and wait for a response. This is not a good customer-friendly approach, unfortunately. I wanted to speak to a customer care agent to find out more about the waterproof capacity of the watches. I wrote an email. Meanwhile, I found plenty of other stores that instantly answered the question. Unfortunately, at this very moment swissmade.sr lost me as a potential buyer because other stores solved my issue far faster than this one. So, my recommendation for this vendor is to include an instant chat service.
This store is a good source when you want a lot of brands in one place. Although the pictures are not the most professional that I have ever seen, you can still find a suitable watch in the whole portfolio. The homepage is not the most attractive one. It is heavy and is made even more robust via the orange spots on it.
The prices are moderate. Though, a discount on the basic prices would be more catchy and attractive. I have found other sources with the same prices but with an additional discount of 15% for the first order. It caught my attention right away.
The absence of an instant customer support chat makes the site feel cold and with no customer-oriented attitude.
The return and refund policies seem to be transparent and logical. Try to compare this store with others before deciding whether it is a suitable source for you. Check up for the most ranked sources to make the comparison with the best options.