Creaky strap when moving (Seiko)

[Hameaced]

Hi guys,. there is one interesting thing that happened to me recently, and I\m totally confused and i don't know how to react to this.
I wanted this Seiko for a long time, I just love the way it looks, and felt like I can totally go with the model. It resonates with me if you understand what I meant. This is the case when you just see the watch and you already like it.

I have a good supplier that got me a lot of good watches from Rolex, Vacheron, Tissot, and Cassio. I have never had problems with the watches, and all the watches that I got were really good AAA.
When I ordered the Seiko Presage Takumi "The Laurel" Anniversary Edition, I was so high on expectations, i couldn't wait to see what Im going to get.

Especially when you know that the supplier is a good one, you already know without a doubt that you are going to have a good model.
There was a surprise for me..
I'm really sorry i can't share here a video to see what happens with this one, but im going to try to describe it. Every time i move the strap, there is a creaky sound between the strap and the stainless steel mechanism that was created to connect the strap with the watch.
The creaky sound is really loud. This loud sound is when i move the strap and the watch is not on my wrist. When i put it on my wrist, the sound il lighter, you can steel hear it but it is not that loud.. in addition to the sound when i move my wrist, i feel the creaky sound too.. if you get what i mean.

I contacted my supplier and i told him about this thing. He told me that sometimes it can happen when it is new and that after some time it will pass. Another thing that he added, is that it is steel a replica and that they don't have the possibility to control all the models that they get.
He assured me that it is going to pass..

First of all, i feel really weird about it. I can't say that he is a bad supplier, because i have never had bad experiences with him, but at the same time, it doesnt feel normal for me to say that it can happen and that it is going to pass.
From other aspects, the watch looks good, like a normal good AAA replica.
Of course, Im going to do something about the strap. I don't know if i have to change it or to bring it to a professional. Maybe there is something that I can do?

I would like you to tell me if this is generally okay, if this happened to you and if you did something about it.
Thank you!

 

[Suchispost]

I feel so sorry for you man... i know what this means and how this makes you feel.
this happened to me with a supplier that i even didn't know about.
usually, for me, this happened with my first purchases from the supplier.
this made me understand that im not going to go with that store or supplier anymore...

ur case is really weird.. if u say that this is the first time and that u always purchased from the same supplier, must be an error. must be a little defect related to this model. or this specific pice...

still not sure if i like the answer from your supplier. i would ask him to send me another one.

 

[Evecusbaby]

i think that you should not feel complex about this situation. try to change the strap, at least you can go to a professional and ask what to do with it, if you say that generally, it is a good replica, then just go with changing the strap or asking what is the specific problem with the watch.
such things can happen even with the best suppliers on the market.
i don't think that he wanted to offer you such a model. it is a little defect and you can deal with it with no problems.

 

[Gaindred]

i like the answer of the supplier

 

[Thereld]

i don't like what he said.. this is not okay. especially if you are one of their primary customers that always buy watches. This is not professional.
You should need to change it, even if there is a tiny defect. You should contact and ask for another one.. if this is a AAA replica, you need to change it, it supposes that you have spent some money on it, so it is supposed to come in good condition.\
It is true that it can have some defects. Even genuine watches can have some defects and this brand's reputation it is at stake, in this case, they do everything to offer you the best replacement and make you feel good and special.\

Suppliers that work with good reps, that work with AAA or clones, care about their reputation. It doesn't matter if you are a new customer or an old one, a good known one. They need to change this one for a good one.

 

[Racrought]

It can happen, it is true,... in the end, we are talking about replicas, it doesn't matter how good the replica is, it is still a replica.
It is your choice to do what you feel to.
You can contact your supplier and ask for a change or pay you back the money, or maybe to make a discount.
If you don't want to have such a long and bad experience and to change your relationship if your supplier you just go and change the strap or ask for professional help.
If I remember it well, there is a special solution for such things. I don't remember the name, but it was created to smooth the mechanisms of the watches and to make it work smoothly. It can help with the sound too. You can ask a professional for this one.
I use one some time ago to make it work a lot of watches had some tiny problems.
Sorry, I can't remember the name.

 

[JareD]

Did he really say that?
It seems inappropriate for me. Honestly, when you know that this is one of the trusted customers that always purchase watches from you, you need to help out. a good supplier would ask to change the watch, to send you another one. For sure this is not a good answer.


Especially when you got a good AAA replica. When you go for a cheap one, you can expect everything that you want, but not in this case. God Please... this seems weird and unprofessional.

 

[CosmoS]

first time to meet such a situation I suppose that the dealer that sold u the rep didn't even know about this issue before u told him... like he's not checking every rep that he sells I suppose .. Im inclined to think that it might be a factory issue...,either the watch was stored in unclear conditions that affected the structure of the leather, making it somehow narrower and tighter, or the watch case is built too close to the lugs that hold the leather. and with contact friction, it produces this specific sound. a solution would really be to try to change it. but you could also talk to any specialist in natural leather to find out if there are any options to make it softer, or something like that

 

[Gaindred]

i don't like what he said.. this is not okay. especially if you are one of their primary customers that always buy watches. This is not professional.
You should need to change it, even if there is a tiny defect. You should contact and ask for another one.. if this is a AAA replica, you need to change it, it supposes that you have spent some money on it, so it is supposed to come in good condition.\
It is true that it can have some defects. Even genuine watches can have some defects and this brand's reputation it is at stake, in this case, they do everything to offer you the best replacement and make you feel good and special.\

Suppliers that work with good reps, that work with AAA or clones, care about their reputation. It doesn't matter if you are a new customer or an old one, a good known one. They need to change this one for a good one.

for sure, i know i laughed so hard and this but it is a pretty significant problem to consider. personally, i think that it is essential to make it clear, to make understand that they should check the watches that they sell. this is actually their reputation. even if they are working with good manufacturers, even good manufacturers sometimes can make some bad choices. in fact, this is why you should always check what you sell.

this doesnt mean that the manufacturers are bad, i always said that no matter what, no matter who, everybody can make some errors, this is a human thing. it is acceptable. but the thing is that this error is more on them, on the suppliers.
i understand that actually they are good suppliers and i understand that you used their service for a long time, this is why there is no need to end the relationship with them. but you need to talk with them and tell them that they need to be more accurate about their models and to check them. this is their work.

 

[Hameaced]

Yep!!!! This is quite rude what he told me, but I think that it is not such a big problem.
Although, you know, it is really interesting that they even didn't apologize for this situation. They didn't tell me that they are sorry or something. Just the fact that this can happen to everyone and that this can happen all the time.
For sure I'm going to talk about this thing with them. I'm going to tell them that they should check it and in case of something defected they should change the model for another one.


I'm not going to change the supplier for now, I love the watches that I have received now. I'm going to try to see the feature if something is going to change about it. I'm going to try to change the model to another one, maybe they are going to be understanding about this situation. What actually should be... but you never know.

Thank you for your advice about the strap changing. I thought about this, and it is worth trying. If nothing changed, I think that I'm going to need the solution that you talked about here. If you say that the professionals know about it, for sure gonna find it soon.
Thank you!

 

[Thereld]

for sure, i know i laughed so hard and this but it is a pretty significant problem to consider. personally, i think that it is essential to make it clear, to make understand that they should check the watches that they sell. this is actually their reputation. even if they are working with good manufacturers, even good manufacturers sometimes can make some bad choices. in fact, this is why you should always check what you sell.

this doesnt mean that the manufacturers are bad, i always said that no matter what, no matter who, everybody can make some errors, this is a human thing. it is acceptable. but the thing is that this error is more on them, on the suppliers.
i understand that actually they are good suppliers and i understand that you used their service for a long time, this is why there is no need to end the relationship with them. but you need to talk with them and tell them that they need to be more accurate about their models and to check them. this is their work.

It is human for sure. and you are right that is not one of the things that should make you stop dealing with the supplier, but for sure it doesn't;t matter you should not stand for the thing that you pay for. If he says that the replica that he gets is really good, means that there is AAA. At least a really good quality one, and for quality, as we know it costs a little bit. this is why I think you should talk about this with the supplier. you should address your problem and find a solution to them.
if this is going to repeat again? with another brand or type of watch?
are they going to tell you the same thing that this happens? no, okay, it happens but it doesn't mean that they should never solve the problem.
At least this is my opinion.

 

[Evecusbaby]

Yep!!!! This is quite rude what he told me, but I think that it is not such a big problem.
Although, you know, it is really interesting that they even didn't apologize for this situation. They didn't tell me that they are sorry or something. Just the fact that this can happen to everyone and that this can happen all the time.
For sure I'm going to talk about this thing with them. I'm going to tell them that they should check it and in case of something defected they should change the model for another one.


I'm not going to change the supplier for now, I love the watches that I have received now. I'm going to try to see the feature if something is going to change about it. I'm going to try to change the model to another one, maybe they are going to be understanding about this situation. What actually should be... but you never know.

Thank you for your advice about the strap changing. I thought about this, and it is worth trying. If nothing changed, I think that I'm going to need the solution that you talked about here. If you say that the professionals know about it, for sure gonna find it soon.
Thank you!

At least now you know what to do and to react and what to do next. You can try to do all the things that you mentioned and see how they react.
Explain the situation calmly if you still want to do business with them.
I think that if they really care, they are going to offer you the best treatment.
At least this is how it should be!

 

[Gaindred]

It is human for sure. and you are right that is not one of the things that should make you stop dealing with the supplier, but for sure it doesn't;t matter you should not stand for the thing that you pay for. If he says that the replica that he gets is really good, means that there is AAA. At least a really good quality one, and for quality, as we know it costs a little bit. this is why I think you should talk about this with the supplier. you should address your problem and find a solution to them.
if this is going to repeat again? with another brand or type of watch?
are they going to tell you the same thing that this happens? no, okay, it happens but it doesn't mean that they should never solve the problem.
At least this is my opinion.

yep, can't agree more with you.
he should be clear that he doesnt like what he got, and that this doesn't repeat. it is important to make a good diplomatic appearance with the suppliers that you deal with.
you can start by mentioning that, yep, you understand that this can happen and that it is not such a big problem, that you can embrace it for sure. but at the same time that they should meet you in the middle to make sure that in the future they are going to check the product before it is going to be shipped. this is the diplomatic way to deal with things. this should make them understand that you like the products you care about and understand them but at the same time, that they should do the same thing, as you are their customer and you paid money for it.

at least, if this is going to repeat again, you can argue with them and ask for your money back and never deal with that one supplier again. at least this is what i would do for sure.

 

[Hameaced]

yep, can't agree more with you.
he should be clear that he doesnt like what he got, and that this doesn't repeat. it is important to make a good diplomatic appearance with the suppliers that you deal with.
you can start by mentioning that, yep, you understand that this can happen and that it is not such a big problem, that you can embrace it for sure. but at the same time that they should meet you in the middle to make sure that in the future they are going to check the product before it is going to be shipped. this is the diplomatic way to deal with things. this should make them understand that you like the products you care about and understand them but at the same time, that they should do the same thing, as you are their customer and you paid money for it.

at least, if this is going to repeat again, you can argue with them and ask for your money back and never deal with that one supplier again. at least this is what i would do for sure.

I think that it is a good idea. I talked really well and calmly and i told them that i understand but i think that the only thing that i did wrong is the parts were they should understand me too.
now that everyone here mentioned this. i started to think that there is something that i didn't do right.
of course at the end im not going to make a big fuss out this.
i changed the strap and it is all good. this means that there were not right about the thing that it can happen and that after time the strap is going to not make noise anymore. seems like the problem was about the strap actually. so this makes me a little bit mad...

 

[Evecusbaby]

I think that it is a good idea. I talked really well and calmly and i told them that i understand but i think that the only thing that i did wrong is the parts were they should understand me too.
now that everyone here mentioned this. i started to think that there is something that i didn't do right.
of course at the end im not going to make a big fuss out this.
i changed the strap and it is all good. this means that there were not right about the thing that it can happen and that after time the strap is going to not make noise anymore. seems like the problem was about the strap actually. so this makes me a little bit mad...

omg really ??? so the thing is not about the thing that the watch is new and all the crap that u hear from ur supplier. i dont know how can u be so calm bout this. this makes me a little bit mad. of course this is ur own decision on what to do and how to do, but if i was u for sure i would contact my supplier to tell him that i changed the strap and that now i dont have any problems with it.
in case ... just in case ( but i really dont think that there are many changes to be true) that they genuinely thought that all the watches did the same thing bc they were really new and after time they just got normal and the creaky sound disappeared... but i really think that if this is not the 1 time that this happens, somebody for sure mentioned this to them... at least this means ( as i can tell) that this happens for them not that often and that they never got big problems regarding this situation.. this is why they are so calm about it.

Out of the subject, what kind of strap u found?

 

[Gaindred]

I think that it is a good idea. I talked really well and calmly and i told them that i understand but i think that the only thing that i did wrong is the parts were they should understand me too.
now that everyone here mentioned this. i started to think that there is something that i didn't do right.
of course at the end im not going to make a big fuss out this.
i changed the strap and it is all good. this means that there were not right about the thing that it can happen and that after time the strap is going to not make noise anymore. seems like the problem was about the strap actually. so this makes me a little bit mad...

well for sure now i can totally ask you to talk to them!!!
as long as you changed the strap and now that you know that actually, it was the strap problem you can say them that this is not a normal thing to do. you cant just ask like this with your clients. as i get, you go with these suppliers for a really long time, this means that you are a customer that always purchases watches for them.. they have to respect you and offer you the best replicas... this is their work, their reputation, and their money, you are the most important thing for them and they should care for sure/...

 

[Hameaced]

@Gaindred @Evecusbaby thank you for the support, trust me im going to talk about this with them for sure. Me 2, i don't think that they did the best thing ever. Before, at the beginning when I was not sure that I'm right or that this can generally happen to everyone, i was not that mad at them. Now that I changed the strap and I understood that this was a strap problem, I would like to contact them and to tell them what I think.
I'll try to make it in the best possible diplomatic way, i really hope that they are going to understand me.

 

[Thereld]

I think that it is a good idea. I talked really well and calmly and i told them that i understand but i think that the only thing that i did wrong is the parts were they should understand me too.
now that everyone here mentioned this. i started to think that there is something that i didn't do right.
of course at the end im not going to make a big fuss out this.
i changed the strap and it is all good. this means that there were not right about the thing that it can happen and that after time the strap is going to not make noise anymore. seems like the problem was about the strap actually. so this makes me a little bit mad...

nonononononono, this is not good man, go and talk. don't let them think that it is ok. the next time it can be too late to say something about it. create a perspective of how they should treat you from the very first beginning. this is so important.

 

[Evecusbaby]

@Gaindred @Evecusbaby thank you for the support, trust me im going to talk about this with them for sure. Me 2, i don't think that they did the best thing ever. Before, at the beginning when I was not sure that I'm right or that this can generally happen to everyone, i was not that mad at them. Now that I changed the strap and I understood that this was a strap problem, I would like to contact them and to tell them what I think.
I'll try to make it in the best possible diplomatic way, i really hope that they are going to understand me.

4sure the best thing to do now is to talk. At least, if you do so, make us know what they told you. im super interested to find out how it is going to turn out.

 

[Hameaced]

4sure the best thing to do now is to talk. At least, if you do so, make us know what they told you. im super interested to find out how it is going to turn out.

already did you guys!
well, what can i say actually... i was surprised at the beginning because i was typing and typing and typing and trying to explain every single details that i had with the watch. i understood that maybe they don't remember every single client. for sure they have a lot of clients that purchase a lot of watches from them, and for sure there are others that buy more of them than me. even so, i got prepared and got all the screenshots from out prev. conversations and all the photos and videos that i could share with them.
it was a live chat and was easy for me to understand if they even care.
at the beginning. i thought that they started to ignore me. i was typing by parts and i have seen that they have seen just one part and just left the chat. i thought that im going to go mad and just right a new review fro them. thank god i did not.
they came back with me after 1 hour and explained the situation. they were really open about all this and assured me that they were quite sure that it was related to the fact that the watch is new and that that sound is going to disappear after some time.


at the end they apologized and offered me three options to choose from:
1. to return the watch for a new one ( i mean to change it for the same one but a new one)
2. to refund me the payment
3. to take a discount.

i thought at the beginning that maybe can be a good idea to return the watch and just get another one with a good strap. but after some time i realized that i don't want to do it anymore i spent so much time finding the perfect strap and changing it that i actually started to love this model with a new strap. so i decided that im going to go for a discount.
in the end, this is just a mistake and they apologized. i would like to have a discount because im sure im going to want other models from them. i think i did a good deal.